Your clients are adding new text frames to a template, but they disappear when the PDF is exported.
This can happen when there as no text in the template, the client does not change the font in the new frame, and Arial Black is an available font choice. It is caused by a bug in InDesign Server that confuses Arial and Arial Black. Removing Arial Black should cure the problem.
This can happen when there as no text in the template, the client does not change the font in the new frame, and Arial Black is an available font choice. It is caused by a bug in InDesign Server that confuses Arial and Arial Black. Removing Arial Black should cure the problem.
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